Postage and Shipping

Postage and Shipping main image Postage and Shipping image

1. Orders over $150 are eligible for free shipping.

 

2. The shipping fee includes packing, warehousing and distribution costs, not only postage. When your purchase our product and select shipment, buyer agrees to pay the shipping fee.

 

3. Orders will ship within 3 business days after payment received. Please allow 3 to 10 working days for standard delivery, 1 to 5 days for express delivery, international post may take longer depending on the country. Reuben F Scarf does not take responsibility for any order lost by courier companies and cannot guarantee a specific delivery time.

 

4. We use Australia Post standard  express post with tracking. We are not responsible for missing parcels if Australia Post tracking states "delivered" on the Australia Post website when tracking a delivery.

 

5. If a 'sorry we missed you' card has been left at the purchaser's address and the parcel has not been collected withing two weeks, the parcel is normally returned to us. In this case we may refund the cost of the garment less any postage charge.

 

6. If parcel cannot be delivered and is returned to us due to incorrect name or address details etc. the purchaser is to cover any additional shipping charges which may occur.

 

7. International postage: Import duties, taxes and charges are not included in the price or shipping charges. These charges are the purchaser's responsibility. Please check with your country’s customs office to determine which additional costs may be applicable prior to placeing an order.

 

8. Please ensure to provide the full name of the purchaser, delivery address, email address and phone numbers including international country code when placing orders. Complete contact information is compulsory for all domestic/international courier services and post.

 

9. If you select pick up when placing your order, please check our list of store locations and make contact directly with the store to arrange the collection of the order before visiting the store. To check our store locations and contact phone numbers, please click here.