Returns & Exchange

Returns & Exchange main image Returns & Exchange image

1. To start a refund or exchange you will need to complete our Claim Form, once completed please email this form back to reubenfscarfonline@gmail.com or send by post to Reuben F Scarf 1A/12 Bernera Road Prestons NSW 2170

 

2. To make a claim due to a fault or damaged item, you must email to us at least one clear photo to demonstrate the condition of the garment along with a copy of the completed claim form for our claim approval. Once you have received approval for the claim by return email please send the garment back to us with a copy of the completed claim form for processing.

 

2. We will only accept returns and exchanges within10 business days from the date your order has been delivered.

 

3. Returns and items for exchange must include the original tax invoice, hang tag with barcode and original box or packaging. We cannot refund or exchange any items that have been worn, washed and are without tags.

 

4. We will not cover any additional return or exchange postage charges unless the garment was deliveredwith the damage or fault. We will not cover any additional return postage for reasons as per the following examples or similar reasons to this: "Garment not suitable", "Garment doesn't fit", "The gift was for someone, but they don't like it..

 

5. Please allow 5 working days from the day we receive your return; you will be advised by email when your refund has been processed and approved. Refunds will be credited against your original method of payment.